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Delivery Info

WHITE GLOVE SHIPPING


White Glove Shipping encompasses various levels of White Glove service that are available. We have included descriptions outlining the details of each service level below for your convenience. White Glove Shipping times may be anywhere between 5 and 17 business days to your local delivery agent AFTER your products are received at our warehouse from the manufacturer (those shipping times from the manufacturer(s) vary from 1 week to as much as 16 weeks and that information is noted next to each item on our site. Once received in our warehouse the carrier will contact you to schedule a delivery appointment. 

White Glove shipping is available on living room furniture, dining furniture, bedroom furniture, office furniture, patio furniture, accent furniture and mattresses. 

Delivery appointments usually consist of a four (4) hour appointment window during normal business hours; Monday-Friday between the hours of 8 AM – 5 PM. Depending on your location, the carrier may be in your area every day, 2-4 times a week, or once every two weeks. Should you require a specialized delivery appointment, including a specified time or after-hours delivery (evening / weekend), or have an inquiry regarding White Glove shipping options or carrier availability in your area, please contact our customer service team and they will be happy to help.

Please note: If you are not available at the time of your delivery appointment, or the carrier is unable to contact you successfully to coordinate delivery, the order will be held for you for several days. There may be a charge for the storage of your order while it is awaiting delivery if there are delays in being able to successfully contact you or complete delivery. 

White Glove/Threshold Delivery


White Glove / Threshold Delivery consists of delivery to the threshold of your home (garage, front entrance, etc.) or first dry area if the shipment weight is very large. In an apartment or condo building, the product will be carried up a maximum of two (2) flights of stairs (25 steps*). The product will be kept in its original packaging, and there is no assembly provided with this service. The shipping company will call you in advance to schedule a delivery appointment window and you must be at home to receive the order.

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available but there will be additional charges.

White Glove Gold / Inside Delivery with Packaging Removal


Sit back and relax while your furniture is placed inside in your room of choice (includes carrying the product up two (2) flights of stairs from the threshold). Please note that assembly is not included in this service, however, the carrier will unpack the item and remove the packaging for you. Assembly services are available for an additional charge by contacting orders@dhifurniture.com prior to delivery for a quote.

The shipping company will call you in advance to schedule a delivery appointment. Deliveries occur between the hours of 8:00 am and 5:00 pm Monday through Friday and will be scheduled within a 4-hour window, and you must be at home to receive and sign for the order.

*The carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available but there will be additional charges.

SHIPPING COSTS:


We deliver regularly to the Southeastern United States: GA, AL, FL, NC, SC, TN, MS. To determine all shipping options please enter your zip code located on each product page on our site. If outside our normal delivery area, please message us using the chat symbol on your screen for a delivery quote to your area if available

White Glove Threshold Delivery (in boxes to first dry area) is free to the states listed above with a minimum order of $999.

Should you notice any damage to the packaging (no matter how minor), please take a moment to open the packaging and inspect the product. In the event the product is also damaged, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons. Naturally, should the item be in good condition, please accept delivery as normal.

Should you notice any damage to the packaging and the carrier will not allow you to open and inspect the product, please note the packaging damage on the carrier’s paperwork and accept the item. Upon inspection, if the product is also damaged, please contact us within 48 business hours of receipt.